Store Policies

Store Coupons:

Click here to for a quick lesson on how to use our store coupons: http://www.turquoisecanyon.com/coupon-instructions

Return Policy:

Returns

Turquoise Canyon stands behind everything it sells! Every item we sell comes with a 14 Day "no questions asked" return policy. Simply email us, tcsupport@turquoisecanyon.com, so that we can look for your return in the mail. Once we receive the item (along with its original packaging and any accessories included) you will be fully refunded. Refunds do not include shipping fees for international customers.

If the item is damaged, we will make every effort to replace it. If it can not be replaced, then a refund will be granted.

How do I take advantage of FREE Return Shipping?

Note: Free Return Shipping is available to US customers only.
1. Send an email to tcsupport@turquoisecanyon.com explaining that you would like to return all or just part of any order. Be sure to include any relevant information that will help us locate your order (i.e. your full name, order number, your email address, the item number, etc.)
2. We will then send you a prepaid postage label. Click on this example to see what it will look like: return_label
3. Print the return label
4. Place your items for return back into their boxes.
5. You can use the same mailer envelope that was used to send the item(s) to you. Simply put the return item(s) back into the envelope and seal it with tape.
6. Please include a copy of the order in the envelope as well. This helps us to identify the piece once we receive your return.
7. Once we've received your item, we will process your return and send you an email with the details of your return.

Free Return Shipping Fine Points:

  • We DO NOT charge any restocking fees or any other such fees.
  • Does not apply to Kachina Dolls and Pots (due to their large size and fragile nature).
  • Applies to US orders only. International orders must pay return shipping fee.
  • Some geographic shipping restrictions may apply to particular products due to weight and/or size.
  • Please note: Some special product, order, or handling fees may still apply.
  • May be used in conjunction with a promotional certificate.
  • We reserve the right to change or discontinue FREE Shipping at any time.

Payment Policy:

Payment Methods

Turquoise Canyon Gladly Accepts All Of The Following Payment Types:

  • Ebay
  • PayPal
  • Credit Cards
  • Money Order
  • Check
  • Shipping Policy:
  • Free Shipping

How do I take advantage of FREE Shipping?

1. Place any number of eligible TurquoiseCanyon.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single address.
4. Place your order, and enjoy the free shipping! (You'll see that no shipping charges are added during checkout!!!)
5. Tracking numbers are available on all US orders. International orders using the Free Shipping option do not include tracking numbers. Upgraded international shipping orders include tracking numbers.

Free Shipping Fine Points:

  • Applies to US orders ONLY.  International shipping will be applied during checkout.
  • Some geographic shipping restrictions may apply to particular products due to weight and/or size.
  • Please note: Some special product, order, or handling fees may still apply.
  • May be used in conjunction with a promotional certificate.
  • We reserve the right to change or discontinue FREE Shipping at any time.
  • Free Return Shipping is available in the US only.

Shipping Rates

Our goal is to make your shopping experience exciting, fun, and easy to understand. To help with that third wish, we've made figuring out your shipping costs as easy as possible; there are none! That's right, all orders ship free. Free US destinations.